For information on returns process, please select a product category below:
Cardiac Rhythm Management and LATITUDE Products
For information on returning Pacemakers, ICDs, or LATITUDE products, please contact your local sales representative, or contact customer service at 1-800-CARDIAC (1-800-227-3422).
Returning Explanted Devices
Information on returning products for analysis and providing product performance observations.
Spinal Cord Stimulation Products
Monday-Friday 8:00am - 8:00pm Eastern
All Other Products
Returned Goods Authorization
Authorization to return merchandise is required for all returns and may be withheld at the sole discretion of Boston Scientific.
Contact the Customer Service Returns Department for a Return Goods Authorization (RGA) number.
Customer Service Returns Department: 1-800-862-1284
The request for authorization must include:
- Reason for the return
- Order number, lot number, quantity
- Purchase order number, Boston Scientific invoice number, date of invoice
Return Shipping Address
Boston Scientific Corporation
Customer Service Returns Department
500 Commander Shea Blvd.
Quincy, MA 02171
Returns Requirements and Policies
- A copy of the packing slip or invoice must accompany all merchandise returned to Boston Scientific
- The Returned Goods Authorization (RGA) number must be clearly marked on the shipping container. Merchandise returned without an RGA number will not be accepted or considered returned for purposes of the warranty.
- Merchandise processed in error by Boston Scientific will receive full credit if returned within 30 days of invoice date in saleable condition
- Other merchandise returned within 30 days of invoice date in saleable condition will receive full credit less a 10% Restocking Charge
- Merchandise returned past 31 days in saleable condition will receive full credit less a 30% Restocking Charge
- Material that is opened, damaged, expired or tampered with is not returnable for credit nor is product with less than six months of shelf life remaining
- Products manufactured as Specials or Custom products are not returnable for credit